Terms and Conditions
SCOPE OF APPLICATION
Please read the T&C carefully before using the Online Shop and placing your order. We recommend that you keep a copy of these T&C for future reference.
Our offers in the Online Shop are exclusively directed to customers having their residence and their delivery address in Switzerland and Liechtenstein.
We only sell our products to customers who are 18 years of age or older.
ELIGIBILITY TO PURCHASE
In order to make purchases from the Online Shop, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering products, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The Online Shop is available only to individuals who meet the requirements of The Virtual Agency, who have been issued a valid credit card by a bank acceptable to The Virtual Agency and who have authorised The Virtual Agency to process a charge or charges on their credit card in the amount of the total purchase price for the products which they purchase.
By making an offer to purchase products, you expressly authorise us to perform credit checks. For this reason and if The Virtual Agency deem necessary we transmit or obtain information about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Our product presentation on our website and in the Online Shop solely represents a non-binding invitation for you to purchase products from us. All orders are subject to our acceptance and availability.
The Virtual Agency offers products for sale that are on stock and available for dispatch from our distribution center. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive your order. In these circumstances we will notify you by e-mail and refund the payment to your credit card within thirty days of being advised that product has become unavailable.
All of the prices listed on the website are in the indicated currency. Unless otherwise indicated, the listed prices include the currently applicable statutory value-added tax.
ACCEPTANCE OF YOUR ORDER
You make your choice in the Online Shop, add the products to the Shopping Bag by clicking on the “Add to Cart” button and submit your order to us. By sending your order, you submit a binding offer to conclude a sales contract with us.
You will automatically be sent an e-mail confirming the details of your order. This e-mail is NOT an acceptance of your order it merely records the fact that we have received the order.
We will send you a second e-mail when we dispatch your products which shall constitute our acceptance of your order, at which point a binding contract of sale will be concluded between you and us. The sale contract is deemed to be concluded in Zürich, Switzerland.
We decide at our own discretion whether we will accept an order or not. We shall not be liable to you or a third party by reason of non-acceptance of your order. In particular, we do not accept orders in the following events: (1) we are unable to obtain authorisation for payment; (2) the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn; (3) you are not compliant with the Terms and Conditions.
All shipments will be carried out through mail service of Swiss Post Ltd. Delivery to P.O. Boxes is not possible. The general terms of Swiss Post Ltd and conditions will apply additionally and can be found on the following website: www.post.ch
Estimated delivery times (Switzerland / Liechtenstein): Within 5 working days
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We will make reasonable efforts to deliver the products within the time specified, but we do not accept liability for any failure to deliver within that time.
The risk shall pass upon delivery of the products to the customer.
Shipping costs are provided during check-out and payment process. Unless indicated otherwise, our shipping costs are CHF 7.
We offer a variety of different payment methods and you can select how you would like to pay for your products from the methods specified at the point of payment.
If paying by credit card, the full payment price will be debited from your card upon dispatch of your order.
You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise the payment we will not accept your order and we will not be responsible for any delay or non-delivery.
We take all reasonable care to make our website secure. All credit card transactions on our website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.
You have the right to return the purchased products within 10 days of your order being delivered to you and receive a refund of the purchase price, provided that the products are returned in the original packaging and in their original condition, have not been damaged and have not been worn. Refunds will be made to your selected means of payment as soon as the returned item arrives in our warehouse. You will receive an e-mail confirming that your order has arrived and the refund will follow. Depending on the credit card provider, it may take up to 14 days for the refund to appear on your bank statement.
Some of the products (products declared as “non-refundable“) are excluded from the right of return.
The return shipment is at your own cost and is not paid by by The Virtual Agency.
The products have to be returned to: The Virtual Agency, Langstrasse 133, 8004 Zürich
We reserve the right not to accept your returns in the following events: (1) the 10 day grace period has expired, (2) the returned products are not received complete and not in immaculate condition.
Unidentified returns may be returned to the sender.
Please have the return shipment confirmed and store any necessary receipts/confirmations carefully in the event of any queries.
After receipt of your order, please check your products immediately for any faults.
Products are faulty if they are received damaged or have a material or manufacturing defect. Small and/or technically unavoidable deviations of quality, color, size, shape or design shall not be considered to be defects. Products that are damaged as a result of normal wear and tear are also not considered to be faulty.
If your products are faulty or do not meet your order please contact us at firstname.lastname@example.org and notify the defect (incl. details of your order such as order number etc.). We ask you to return the faulty product together within 10 days to The Virtual Agency, Langstrasse 133, 8004 Zürich.
Faulty products are repaired or replaced. If the faulty product is not repairable or we may not provide you with replacement, we will give you a full refund (including delivery charges).
We do not provide a right to exchange goods. However, you can exercise your right to return the products (see section “returns”).
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
YOUR PERSONAL DATA
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
All of the contents of the website, including text, photos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. Your use of our website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
To the extent permitted by law, The Virtual Agency accepts no liability for losses or damages.
We provide the website and the Online Shop to you solely for your personal, non-commercial use.
The laws of Switzerland apply to our contract relationship with you. The United Nations Convention on Contracts for the International Sale of Goods is excluded.