Issued: 25.03.2017

The Virtual Agency, Langstrasse 133, 8004 Zürich (Switzerland) and its associated companies (hereafter “The Virtual Agency” or “we”) comply with the data protection rights of its online visitors. Protecting your privacy is our top priority. It therefore goes without saying that we collect, process and use your personal information exclusively in accordance with the following principles and in compliance with the applicable data protection laws.


Personal information is data which we use in order to clearly identify a person or to contact a specific person (e.g. name, address, telephone number, email address, and so on).

You can access the The Virtual Agency website at any time without disclosing your personal information.

We only ask for personal information where this is necessary to provide our services and/or to process transactions, such as, for example, when you subscribe to the newsletter, or make orders in our Online Shop. We collect and process your personal information carefully and only for the purposes described in said Privacy Policy and only to the extent required for those purposes. We keep your personal information only for as long as is necessary to provide our services or until you apply for it to be deleted.


Various access data are stored when you access our website (such as IP address, date and time of access, name of retrieved file etc.). This data is stored without reference to the individual visitor; this means that the information will remain anonymous and therefore your identity will not be disclosed. We use this data to continually improve our website, to generally perform analyses, and to gear our marketing initiatives to the identifiable requirements of users.


Once you have subscribed to our newsletter you will receive regular updates about our new products, upcoming events and other related topics, either by email or by post. By subscribing you authorise us to use the personal information you have provided for communication and promotional purposes as well as for the purpose of conducting statistical analyses. Your data will under no circumstances be forwarded by us to third parties for marketing purposes.

You can easily cancel your subscription to the newsletter at any time. This can be done directly in the newsletter via the corresponding link or you can email us at


A. Orders

We use your personal information requested by us during your order process so that we can fulfil your order impeccably. We transmit this information to selected external service providers who handle logistics and payment and credit card processing. These providers are permitted to use your personal information exclusively to process the purchase and exclusively in accordance with our instructions and in compliance with this Privacy Policy.

B. Credit checks

We carry out credit checks to prevent any problems with payment collection. The corresponding data may be transmitted for this purpose to carefully selected service providers who check your credit rating.


A “cookie” is a small text file which is sent to your computer and stored on it as soon as you reach our website.

We use cookies to ensure the following:

• That we recognise you again the next time you visit our website

• That when you use the Online Shop the shopping cart works without a hitch

• That we can better adapt our website and our Online Shop to the needs of customers.

Most browsers allow cookies as a matter of course. You may, however, adjust your browser to stop it from accepting or storing cookies. If you deactivate the cookies the use of individual functions of our website may be limited or prevented, or the website may not be correctly displayed.


We use web analysis services to analyse the use of the website in general and to be given indications of how to improve the services we offer.

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses what are known as “Cookies”. The information produced by the cookie about your use of this website (including your IP address) is transferred to Google server and stored there. Google will use this information to analyse your use of the website, compile reports for us about the website activities and provide additional services connected with the use of the website and internet. Google will, where necessary, transfer this information to third parties, provided this is prescribed by statute or where third parties process this data on behalf of Google.


Facebook, Twitter, Instagram, Pinterest and YouTube social plugins are integrated in the website. These are social media services provided by the US companies Facebook Inc. (Facebook and Instagram), Twitter Inc., Google Inc. (YouTube) and Pinterest, Inc. If you visit our website your browser can establish a direct connection with the servers of the respective social media providers and their platform and transmit data about your visitor behaviour to these servers. If you are logged in to one of the social media providers, that provider can allocate the visit to the account you have set up there. The Virtual Agency has no influence on the type and extent of the data collected and transmitted by the social media providers.

VIII. Links

Links to third party websites lie outside the scope of responsibility of The Virtual Agency. Access and use of such websites occurs entirely at the user’s own risk. The Virtual Agency expressly states that he has no influence whatsoever over the content of any linked site. Responsibility for information and services of linked sites rests entirely with the relevant third parties. No liability can be accepted in respect of the content and services of such websites.


Please notify us of any changes in your personal information to ensure that your personal information is always up to date and complete.


Our customer service department is here for you at all times and will be happy to answer any additional questions you have regarding data protection if you email